Trigger: Assign to owner


  • Used Zammad version: 2.4
  • Used Zammad installation source: source
  • Operating system: Ubuntu 14.04.5 LTS
  • Browser + version: Chrome 65.0.3325.181

Expected behavior:

  • Creating a trigger which sets owner to a specific user will assign a new issue to the specified user

Actual behavior:

  • specific owner field empty after saving
  • trigger not working

Steps to reproduce the behavior:

  • Create a trigger
  • set triggername
  • Conditions for effected objects:
    ** To contains user@somewhere.tld
  • Execute changes on object:
    ** Owner -> specific user -> user@somewhere.tld
  • save trigger

Our approach

What we are trying to achieve is a more a less 1 on 1 connection with customers, only if a user is in vacation or the newly created issue is older than lets say 2 hours, the issue should be assigned to a defined group. There seems to be no working way to accomplish this.

Questions: What kind of format has the owner field be set to? (Firstname Lastname user@somewhere.tld)? or is it the loginname?

We use Google OAuth2 to allow agents to login, customers are not allowed to login.

Am I doing it wrong, or is this an error? Would you need any more information to answer this?



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