I’m struggling with this one: how to trigger an action exactly 24 hours after closing a ticket? I can’t find the right combination of filters to get this working.
I don’t think that triggers can do that. Maybe a scheduler with these conditions would be better suited?
State: is: closed
Closing time: after (relative): 1: day(s)
You do need another condition of course to prevent the scheduler from acting on the same tickets repeatedly. Maybe add a tag to the tickets which have been processed, and match only tickets without the tag?
I am also using scheduler for this type of ‘events’—e.g. sending follow-ups to unpaid bills every now and then. I think simply adding an internal note would update the ticket, so you could use a combination of the time you closed the ticket and the last update.
Maybe you could elaborate on what exactly you’re trying to achieve and we could think of other solutions…