Hi, I am looking for how to list the times per item and per user. Is that possible? I am concerned with the time recording of the employees and not the time of the whole ticket, a ticket can have had several agents. I’m grateful for a tip.
It’s technically possible by querying ticket histories to find out who booked how much accounted time.
However, this is not an easy task and quite complicated.
GET /api/v1/time_accounting/log/by_ticket/:year/:month(.:format) time_accountings#by_ticket GET /api/v1/time_accounting/log/by_customer/:year/:month(.:format) time_accountings#by_customer GET /api/v1/time_accounting/log/by_organization/:year/:month(.:format) time_accountings#by_organization
GET /api/v1/ticket_history/:id(.:format) tickets#ticket_history
More information on our api in general can be found here:
This topic was automatically closed 41 days after the last reply. New replies are no longer allowed.