# Time Accounting protocol
**URL:** https://community.zammad.org/t/time-accounting-protocol/1384
**Category:** Completed Features
**Created:** [October 9, 2018, 3:56pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384 "2018-10-09T15:56:14Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@megacomp](https://community.zammad.org/u/megacomp)
#### Post date: [October 9, 2018, 3:56pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/1 "2018-10-09T15:56:14Z")
Hi, we would like to implement a time protocol of our tickets.
For us, and our customers, it’s very important that they see how much time was spent by a technician on a specific activity within a ticket.
We would also like to export that information into a CSV in the following format: Ticket;Topic;Agent;Time
We’re convinced that this kind of transparency is very useful for our customers.
Kind regards
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### Author:  [@jstangle](https://community.zammad.org/u/jstangle)
#### Post date: [October 19, 2018, 10:31am UTC](https://community.zammad.org/t/time-accounting-protocol/1384/2 "2018-10-19T10:31:16Z")
Hi, I would like to implement the same as mentioned. What’s more, I would add a checkbox for adding _tags_ too.
I was thinking about feature that will add automatically _Time_ column to .xls exports if _Time Accounting_ is enabled. I tried to extend this feature on my own. Unfortunately, I am not well skilled in Ruby. I guess, it’s just about adding one parameter based on database into scheme for export. In case of _tags_ it will be probably similar.
I know that there is a feature directly in _Time Accounting_, where I can export .xls containing Agent, Time etc. although I am not able to see attached tags and there is not a same overview like in usual report.
I would really appreciate any progress with that.
Best regards,
Jan
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 1, 2018, 11:23am UTC](https://community.zammad.org/t/time-accounting-protocol/1384/3 "2018-11-01T11:23:59Z")
Not sure if I get this wish correct, but I think this already is possible:
When clicking on the arrow, you can download a CSV-File with all tickets and their timeunits.
Or do you mean a complete History per Article?
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### Author:  [@jstangle](https://community.zammad.org/u/jstangle)
#### Post date: [November 2, 2018, 9:24am UTC](https://community.zammad.org/t/time-accounting-protocol/1384/4 "2018-11-02T09:24:50Z")
Yes, I mean a “complete” History per Article. In fact, I am missing there **Tags** only.
\*how megacomp mentioned below. It’s similar problem on my side, I have different tariffs too and we are solving this via **Tags** , but Tags aren’t present in downloaded file from Time Accounting. 🙂
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### Author:  [@megacomp](https://community.zammad.org/u/megacomp)
#### Post date: [November 2, 2018, 2:07pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/5 "2018-11-02T14:07:24Z")
We have different Agents working on a Ticket. We have to know how much time on which step we used.
Additionally we have different tariffs on the steps. Actually we work with Text snippetd an count them manually.
For us would be the best, when every step with reportet time would be listed in the downloaded CSV
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 9, 2018, 5:42pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/6 "2018-11-09T17:42:18Z")
Ah thanks both of you for clarification!
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### Author:  [@megacomp](https://community.zammad.org/u/megacomp)
#### Post date: [November 23, 2018, 10:26am UTC](https://community.zammad.org/t/time-accounting-protocol/1384/7 "2018-11-23T10:26:02Z")
How can the development of this feature be accelerated? Maybe by sponsoring this specific feature?
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 30, 2018, 7:39pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/8 "2018-11-30T19:39:22Z")
Hey,
sorry for the delay.
You can contact us at [support@zammad.com](mailto:support@zammad.com) - we’ll create requirement document to create an offer for that specific feature.I’m sure we’ll find a solution. 🙂
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### Author:  [@FE-Technik](https://community.zammad.org/u/FE-Technik)
#### Post date: [December 11, 2018, 3:58pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/9 "2018-12-11T15:58:28Z")
Hello,
will the solution be available to all users?
_For us, and our customers, it’s very important that they see how much time was spent by a technician on a specific activity within a ticket._
We need the solution for our users too.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [December 11, 2018, 4:37pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/10 "2018-12-11T16:37:26Z")
On custom developments, it’s always up to the paying customer if he want’s to share the feature with the community. We can’t enforce this.
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### Author:  [@jstangle](https://community.zammad.org/u/jstangle)
#### Post date: [February 2, 2019, 5:05pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/11 "2019-02-02T17:05:52Z")
Hi everyone,
Is there any progress on that? Is there any paying customer? I believe that here is a bunch of people who are able to collect money for this feature, pay it together and obviously share it with the community. 🙂 I suppose that it’s nothing hard to implement it, in case that I am talking about an export including tags. I can do it on my own via API in Python, although it would’t be suitable for the others. 😃
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [February 4, 2019, 12:17pm UTC](https://community.zammad.org/t/time-accounting-protocol/1384/12 "2019-02-04T12:17:38Z")
As far as I’m aware there currently is no customer that wants us to implement this.
If you find a group of people willing to throw money into one pot, I think it sureley will be no problem.
I also found no requirenment form on our side, so this proberbly was never requested by any customer official.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [November 30, 2019, 8:08am UTC](https://community.zammad.org/t/time-accounting-protocol/1384/13 "2019-11-30T08:08:50Z")
This topic was automatically closed after 416 days. New replies are no longer allowed.
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### Author:  [@Mirtaaa](https://community.zammad.org/u/Mirtaaa)
#### Post date: [November 2, 2023, 9:39am UTC](https://community.zammad.org/t/time-accounting-protocol/1384/14 "2023-11-02T09:39:40Z")
Hello Megacomp,
we are currently cleaning up our community and found your request.
In [Zammad version 6.1](https://zammad.com/en/releases/6-1) we had major Time Accounting Enhancements, where this is possible now.
Best
Mirta