Good day, I am unsure whether this is a bug or planned behaviour.
Used Zammad installation type: Office Zammad yum/OS repo
Operating system: CentOS 7
Browser + version: Firefox 97.0
When closing a ticket and entering a time accouting of 10000 or more the time accounting should accept it.
When closing a ticket and entering a time accouting of 10000 or more
An error is raised and the ticket is not saved
The error raised is: PG:NumericValueOutofRange Error: Numeric Field Overflow
Steps to reproduce the behavior:
Open a ticket - wait a while
Close the ticket with a comment
A time accounting window should pop up
Enter a value greater or equal to 10000
Sorry but I will not provide any help to such outdated installations.
You are prune to several tons of security issues.
Please consider upgrading to Zammad 5.1 as soon as possible.
See: Updating Zammad — Zammad documentation
Please make sure to read the release notes before updating so you’re aware of possible breaking changes:
News, Updates, Releases | Zammad
The system has been upgraded to: Zammad version 5.0.x
The issue persists.
well … I was talking about 5.1…
Same thing here,
Im using Zammad 5.1.1-1651065605.a969cd44.focal on Ubuntu server 20.04LTS
Already tried to change lenght and scale time_units over ticket_time_accountings table on Postgres.
Maybe there is a config we can change to allow more than 10000 time units in a ticket.
I’ll keep looking for a solution, if I solve it I’ll let you know.
Just updated to 5.2.1.
Still not working.