I dunno if this is already possible ( I didn’t find it). For our workflow this would be very helpful:
A incoming email gets fetched and triggers a Trigger. As a result the now Ticket gets Tags, groups etc… AND if there’s an attachement I want to save it to a trigger-specific directory.
I’ll get an Email with the invoice for my phonebill attached -> Trigger makes this changes:
Group: Accounting; purchase_invoice
Tags: Phone; purchase; invoice
Attachement: safe as: /home/zammad/attachments/purchase_invoice/#ticket#attachmentname
How do I do that?