# Tickets assigned to users do not appear in 'My tickets'
**URL:** https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233
**Category:** Technical assistance
**Created:** [December 9, 2025, 10:31am UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233 "2025-12-09T10:31:58Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Zornesnacht](https://community.zammad.org/u/Zornesnacht)
#### Post date: [December 9, 2025, 10:31am UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/1 "2025-12-09T10:31:58Z")
### Infos:
- Used Zammad version: 6.5.2-1759126881.7ccef40e.focal
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04.5 LTS
- Browser + version: Chrome Version 143.0.7499.41
### Expected behavior:
- Assign ticket to user
- User sees ticket in ‘My tickets’
### Actual behavior:
- User does not see the ticket in ‘My Tickets’ after it was assigned to him/her
### Steps to reproduce the behavior:
- Assign ticket
- Let user check if ticket is found in ‘My tickets’ in his/her account
This behavior was observed since this friday, so to the users, it appeared suddenly. I do not get any errors from zammad so far. Is it possible, I need to reindex Elastic search? Or is there any other way I can check deeper for the error?
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### Author:  [@sebschremser](https://community.zammad.org/u/sebschremser)
#### Post date: [December 9, 2025, 1:15pm UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/2 "2025-12-09T13:15:16Z")
For me this sounds like a permission issue.
Is the agent allowed to see the group, this ticket belongs to?
I had a similar problem, when I changed the ldap filter and forget to take a look on the group permissions.
kind regards
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### Author:  [@Zornesnacht](https://community.zammad.org/u/Zornesnacht)
#### Post date: [December 9, 2025, 1:46pm UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/3 "2025-12-09T13:46:04Z")
Sadly no. I also assigned a ticket to myself. It shows in the dashboard, that I have 1 ticket assigned to me. However, it does not show up inside ‘My tickets’. LDAP is not used in our case.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [December 9, 2025, 8:30pm UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/4 "2025-12-09T20:30:48Z")
The configuration of said overview might be a good call.
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### Author:  [@Zornesnacht](https://community.zammad.org/u/Zornesnacht)
#### Post date: [December 10, 2025, 8:14am UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/5 "2025-12-10T08:14:28Z")
Yeap. That was the issue. One agent changed it without telling anyone. It works now again.
Thanks a lot!
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [December 10, 2025, 12:35pm UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/6 "2025-12-10T12:35:55Z")
You might want to consider allowing administrative stuff like overviews to worthy Agents only. 🙈
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### Author:  [@Zornesnacht](https://community.zammad.org/u/Zornesnacht)
#### Post date: [December 10, 2025, 12:42pm UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/7 "2025-12-10T12:42:38Z")
Yeah, we made that more strict after finding out 😃
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [December 17, 2025, 12:43pm UTC](https://community.zammad.org/t/tickets-assigned-to-users-do-not-appear-in-my-tickets/19233/8 "2025-12-17T12:43:24Z")
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