Tickets are created in the future


  • Used Zammad version: 3.6
  • Used Zammad installation source: (source, package, …) pkg
  • Operating system: Ubuntu Server 16.04.7
  • Browser + version: Chrome 88, macOS, Firefox 85.0.2, Windows

Expected behavior:

  • A newly created ticket will be shown as “created 1 minute ago”.

Actual behavior:

  • Newly created tickets are shown as "created in 59 minutes).

We moved our Zammad server to a new virtual environment and expecting time zone issues.
Tickets are created one hour in the future.
The system time is set via ntp and the timezone ist CET.

When a new ticket is created, the time says it is created in 59 minuten, not 1 minute ago.

Steps to reproduce the behavior:

  • Every change or newly created ticket is working with the wrong time zone setting.

Sorry for any convenience.
Solved it by myself.

The vhost had a wrong time setting.
After i solved this and the zammad system get the correct time, every is working smoothly again.

Have a great day and that for this awesome product



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