Infos:
Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.4
- Used Zammad installation source: (source, package, …) RPM
- Operating system: Centos7
- Browser + version: Chrome 66
Expected behavior:
- I expected if a customer sends a ticket by email and the agent replies to that ticket in email or in zammad ui that the update information on that ticket would be sent back to the ticket originator
Actual behavior:
- no ticket updates to the ticket originator
Steps to reproduce the behavior:
- customer sends and email ticket
agent receives the ticket, assigns it to themselves, replies in the zammad UI OR by replying to the email
no email updates sent to the ticket orignator