Ticket templates questions

I dont know the full limit of the system yet,however, is there a way to have a category, say software or new hire and have more text fields pop up based on what you select?

Would that be a workflow tthing, or a template? Im trying to get the end user to fill in as much as possible without our interaction.

This might help.

i was thinking it may be a workflow thing, i will have to play with it more!

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