Ticket States not maintainable via user interface /#system/object_manager

Technical assistance
1

We are currently setting up our Zammad instance and enjoy working with Zammad very much. Thanks for the great work!

At a certain point we tried to modify the status schema and to hide the status drop down from the customer. But it seems like this is currently not possible. The object state_id seems to be disabled in the user interface.

Is it possible the hide this very field/drop down to the customer?

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: (Ubuntu aptitute)
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome 78.0.3904.87

Expected behavior:

  • ticket states and ticket visibility are mainaintable/configurable via user interface at /#system/object_manager
  • state_id can be hidden from the end user/customer in the zammad user interface via /#system/object_manager so the customer cannot change ticket states by himself

Actual behavior:

  • object state_id is disabled and cannot be modified in the user interface via #system/object_manager

Steps to reproduce the behavior:

  • login to Zammad instance
  • select “settings”
  • select “Objects”
  • select state_id
1 Like
2

Yes, it’s -at the moment- intended that you cannot change system objects.
Please note that, at any point, you should rather deactivate objects / states if not needed than deleting.

Use at your own risk.

You might want to take a look at the following documentation site:
https://docs.zammad.org/en/latest/console/working-on-tickets.html#add-new-ticket-state

3

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