Ticket State "warten auf ...", "Warten bis" hide

Technical assistance
#1
  • Used Zammad version: zammad-5.0.3-1639556157
  • Used Zammad installation type: rpm
  • Operating system: CentOS 8
  • Browser + version: Firefox, Chrom latest

Hi there,

since the update to version 5, when changing the ticket to “wait for …” an additional query “wait until” appears.
How can I hide this query or at least leave it “empty” in order to change the ticket?

Many Thanks …

#2

Do you mean the input field for the wait until date? That has always been there and is the whole point of the states “Warten auf Erinnerung (pending reminder)” and “Warten auf Schließen (pending close)”. If you want to have another state that doesn’t ask you for a date you can create new ones that don’t require a date input.

#3

Core Workflows will do exactly what you’re looking for:
https://admin-docs.zammad.org/en/latest/system/core-workflows.html