The ticket state in the ticket overview does not indicate if there is an action required on a ticket.
Is there a way to enable this feature for all/certain overviews like the ticket shortcut list on the left side does when e.g. a customer replied to the ticket. Could you please advice or consider this in a following release if not available already please? Currently we have to open each ticket to see if there was an action or keep it in the shortcut list.
Our Zammad says:
This is Zammad version 3.2.x
Thanks in advance!