# Ticket-search in link ticket-mask

**URL:** https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024
**Category:** Interesting for future roadmap
**Created:** [July 24, 2018, 1:59pm UTC](https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024 "2018-07-24T13:59:49Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![KoJie](https://community.zammad.org/user_avatar/community.zammad.org/kojie/32/11188_2.png) [@KoJie](https://community.zammad.org/u/KoJie)
#### Post date: [July 24, 2018, 1:59pm UTC](https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024/1 "2018-07-24T13:59:49Z")

</div>

- Used Zammad version: 2.5.x
- Customer request in ticket#1024135

**Actual behavior:**  
Currently you can only see the most recently opened and customer tickets in the mask to link one ticket to another. However, if the ticket you are looking for cannot be found there, you are flying blind.

**Proposal for improvement**  
A ticket search function within this mask, in which you can search for ticket contents. Zammad will then load a list of applicable tickets, similar to the existing list from which you select the corresponding ticket (RECENT CUSTOMER TICKETS & RECENT VIEWED TICKETS).

It would be even better if the search could be limited by search criteria (status, owner,…).

For example:  
Freetext: keyword xy  
Status: closed  
 → Show all closed tickets containing the word “keyword xy”

---

<div class="post-metadata">

### Author: ![gwingend](https://community.zammad.org/letter_avatar_proxy/v4/letter/g/e9a140/32.png) [@gwingend](https://community.zammad.org/u/gwingend)
#### Post date: [July 29, 2018, 12:47pm UTC](https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024/2 "2018-07-29T12:47:32Z")

</div>

[https://community.zammad.org/t/link-tickets-improvement/997](https://community.zammad.org/t/link-tickets-improvement/997)

seems to be the same request or at least the same direction.

---

<div class="post-metadata">

### Author: ![KoJie](https://community.zammad.org/user_avatar/community.zammad.org/kojie/32/11188_2.png) [@KoJie](https://community.zammad.org/u/KoJie)
#### Post date: [September 14, 2019, 5:59am UTC](https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024/3 "2019-09-14T05:59:55Z")

</div>

This topic was automatically closed after 416 days. New replies are no longer allowed.

---

<div class="post-metadata">

### Author: ![tafkaz](https://community.zammad.org/letter_avatar_proxy/v4/letter/t/3da27b/32.png) [@tafkaz](https://community.zammad.org/u/tafkaz)
#### Post date: [July 19, 2018, 9:57am UTC](https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024/4 "2018-07-19T09:57:03Z")

</div>

Hi people!

If I have different tickets, all of which belong together, I want to link them together as simply as possible.  
At the moment this can only be done by entering every single individual ticket number into the link Ticket Dialog.  
It would be better if I could search for certain keywords there and then find, select and link the corresponding tickets in one go.  
What do you think, is that a good idea, or is it maybe even already realized, and we just couldn’t fint it?

Thanks Sascha

---

<div class="post-metadata">

### Author: ![Mirtaaa](https://community.zammad.org/user_avatar/community.zammad.org/mirtaaa/32/7474_2.png) [@Mirtaaa](https://community.zammad.org/u/Mirtaaa)
#### Post date: [October 13, 2023, 7:50am UTC](https://community.zammad.org/t/ticket-search-in-link-ticket-mask/1024/5 "2023-10-13T07:50:22Z")

</div>

In the mobile view is already a similar functionality available.
