# Ticket preview feature **URL:** \ **Category:** No implementation planned\ **Tags:** duplicate\ **Created:** [November 4, 2026, 8:24am UTC](https://community.zammad.org/t/ticket-preview-feature/21445 "2026-11-04T08:24:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![foss4ever](https://community.zammad.org/user_avatar/community.zammad.org/foss4ever/32/10629_2.png) [@foss4ever](https://community.zammad.org/u/foss4ever)\ **Post date:** [November 4, 2026, 8:24am UTC](https://community.zammad.org/t/ticket-preview-feature/21445/1 "2026-11-04T08:24:18Z")
As requested multiple times in the past, I would also like to ask for a ticket preview feature, allowing the agent to “expand” each ticket in the overview to see the request text and possibly be able to change ticket status and other simple things. Is this ever going to be possible, or is it too much of a code change to be feasible at all? > [@Open without changing focus](https://community.zammad.org/t/open-without-changing-focus/6375): > > So I don’t know if this is already a feature, or if it can be made a request. I’m sorry if someone has posted about this, I couldn’t find anything related and didn’t know how to search for this specific need. BTW, I love this platform, hoping we can make it work better for us! Infos: Used Zammad version: 3.6 Used Zammad installation source: Docker Installation Operating system: Alpine Browser + version: Chrome (recent) Expected behavior: When clicking on ticket, focus of window goes to tha… ---
**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\ **Post date:** [November 4, 2026, 10:43am UTC](https://community.zammad.org/t/ticket-preview-feature/21445/2 "2026-11-04T10:43:30Z")
Opening several feature requests for the same topic doesn‘t make sense. Closed as duplicate ---
**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\ **Post date:** [November 4, 2026, 10:43am UTC](https://community.zammad.org/t/ticket-preview-feature/21445/3 "2026-11-04T10:43:35Z")