# Ticket Permissions Question

**URL:** https://community.zammad.org/t/ticket-permissions-question/2361
**Category:** Technical assistance
**Created:** [April 5, 2019, 10:25am UTC](https://community.zammad.org/t/ticket-permissions-question/2361 "2019-04-05T10:25:56Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![dvnkln](https://community.zammad.org/user_avatar/community.zammad.org/dvnkln/32/2736_2.png) [@dvnkln](https://community.zammad.org/u/dvnkln)
#### Post date: [April 8, 2019, 1:24pm UTC](https://community.zammad.org/t/ticket-permissions-question/2361/2 "2019-04-08T13:24:16Z")

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Hey @anon43131755,

if i got you right you’d need `READ` and `CHANGE`.

This permits the role to - well - read a ticket (if you search for it) and edit an existing ticket.  
That way you can’t create a ticket for said group, nor see those tickets in an overview or act as an agent for that group.

To break all rights down for you:

**READ** - Have a look at existing tickets.  
**CREATE** - Create tickets.  
**CHANGE** - Edit existing tickets.  
**OVERVIEW** - See tickets in an overview.  
**FULL** - Full access. Makes you selectable as owner for any ticket of that group.

cheers

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