we’ve implemented a possibility to see in ticket overview if a ticked is opened (read) by other agent.
The line is marked green in that case.
You’ll find our changes here: GitHub - yuliyaKras/zammad at ticket-open-in-overview
We’d love it to push our changes into the main project. Please give us a go.
Just a remark… packaging your changes might be a better approach to possibly allow several changes or different kinds in a vanilla installation. But that’s just my two cents.
Interesting, this would be a nice standard feature according to me! I use the Zammad SaaS version.
If you believe Zammad is missing a function, you can create a feature request any time here: