#{ticket.organization.name} not working in text modules


  • Used Zammad version: 3.4
  • Used Zammad installation source: (source, package, …) package
  • Operating system: Ubuntu 18.4
  • Browser + version: any

Expected behavior:

Displays the organization name when using variable #{ticket.organization.name} in text modules.

Actual behavior:

When using the variable #{ticket.organization.name} in text modules displays an empty value.

Steps to reproduce the behavior:

Create new text module > Insert Variable #{ticket.organization.name}.
Open a new ticket > Select Customer> use the text model

This only applies to be created tickets.
In this situation the tickets organization is not yet set - this happens after ticket creation.

This is the reason your text module is not working as expected.

I understood.
In an existing ticket the variable work.
Thanks @MrGeneration

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