It would really be helpful to be able to mouse over the ticket number to receive a popup that displays a the original request, and possibly the last update provided. This makes it easier than having to open up each ticket to view what its about and to see what update was provided to it.
this is a duplicate of the following topics:
In our org a supervisor often assigns new unassigned tickets to an agent.
ATM in the overviews section, let’s say /#ticket/view/all_unassigned,
you can hover your mouse pointer over a ticket title and you’ll get the full title popup below your pointer with light text on dark background.
They have asked to be able to see the contents of the ticket in the popup as well as the title. I guess the last article on the ticket would be good, maybe simplified, no formatting.
The idea being they …
One of our customer suggested, that it would be great if an admin could enable the overviews to behave a bit more like Outlook. Outlook (and various other E-Mail-Clients) can show the first 1-2 lines of an E-Mail and sometimes this gives a hint what the ticket might be about.
Here’s an example:
This might help users that are used to Outlook, to feel more familar with Zammad, as they recognize the looks.
What do you guys think?
We have a customer that had the idea that it would be great, to see further information of the ticket, when hovering the ticket tab and when hovering the ticket title on overviews. The following information are especially interesting:
Who is the ticket customer (information about the customer)
What group does the ticket belong to?
A nice to have would be the first 100-300 signs of the body. This can give the agents a further clue on what the ticket is about. This might help scheduling workloa…
For sake of overview I will lock this threat, thank you very much for your idea!
Edit: I’ve reopened the locked topics to enable discussion.
Thanks I didn’t see those when I searched… guess the terms I used didn’t match.