# Ticket Lock missing
**URL:** https://community.zammad.org/t/ticket-lock-missing/38
**Category:** Completed Features
**Created:** [November 16, 2017, 9:32am UTC](https://community.zammad.org/t/ticket-lock-missing/38 "2017-11-16T09:32:40Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Hannes](https://community.zammad.org/u/Hannes)
#### Post date: [November 16, 2017, 9:32am UTC](https://community.zammad.org/t/ticket-lock-missing/38/1 "2017-11-16T09:32:40Z")
> When you get a new notification for a new ticket. More than one agents can answer the same time with no notice of each other.
> petervanbeugen commented on Jan 22
> I agree that the possibility to lock tickets (system wide on/off/auto setting?) is essential. In higher ticket /agent volume environments this becomes a nightmare. I’m a heavy OTRS user and have a (Znuny developed) package to be able to auto-lock a ticket as soon as it is opened by an agent. This would be nice in Zammad as well… A temporary workaround in Zammad could be to add a field in the Overwiews where you can see if a ticket is in use by an agent.
> I like the idea and cane imagine use cases to work with more than one agent on a ticket, but then it should be possible to invite another agent to the ticket.
Imported:
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>
> When you get a new notification for a new ticket. More than one agents can answe…r the same time with no notice of each other.
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### Author:  [@Hannes](https://community.zammad.org/u/Hannes)
#### Post date: [January 16, 2018, 5:32am UTC](https://community.zammad.org/t/ticket-lock-missing/38/2 "2018-01-16T05:32:48Z")
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