I took over a existing zammad installation from my predecessor.
It works all fine expect the stated problem below.
As far as i could see, no one had this exact problem in the community before.
- Used Zammad version: 6.0.0
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04 LTS
- Ticket should stay closed after closing
Ticket reopens after a week or so.
Exact point cant be determined as there is no notification. The ticket just keeps opening itself.
There is a entry in the ticket that says “Ticket as weekly reminder to do XY”. On the bottom line is a zammad logo. This does not appear on other tickets.