When a member of the HR department creates a ticket when hiring a co-worker, the ticket is automatically merged with an existing ticket upon creation. The name of the ticket is essentially the same but the content is quite different.
Used Zammad version: 5.3 Used Zammad installation type: source Operating system: Ubuntu 20.04 Browser + version: Firefox
The tickets were created several weeks apart so I thought it was a bug, but when I added a timestamp the incedent didn’t show up again.
I think you can close this tread.
Thanks for the reply