Used Zammad installation source: (source, package, …)
Operating system: Windows 10
Browser + version: Chrome, Firefox, different versions
Expected behavior:
closed Ticket is closed in the sidebar.
Actual behavior:
closed ticket is shown every logon
Steps to reproduce the behavior:
Not reproducible, only with one user
I’ve deleted the ticket in the DB but at every logon, the ticket is shown in the sidebar.
Browser Cache was deleted, different Browser and machines are tested.
Anything special about that user?
Maybe a browser issue? Did you try another browser?
You could also try to overtake the users session as administrator from your browser and remove one tab entry for testing. If it is persistent, there might be issues with e.g. addons from that browser.
No, nothing. There’s no difference between this and other users.
No, it isn’t. Different Browser and computers, in the session as administrator the same issue.