# Ticket creation form per organization

**URL:** https://community.zammad.org/t/ticket-creation-form-per-organization/7411
**Category:** Technical assistance
**Created:** [August 5, 2021, 8:25am UTC](https://community.zammad.org/t/ticket-creation-form-per-organization/7411 "2021-08-05T08:25:41Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![averon](https://community.zammad.org/letter_avatar_proxy/v4/letter/a/7bcc69/32.png) [@averon](https://community.zammad.org/u/averon)
#### Post date: [August 5, 2021, 8:25am UTC](https://community.zammad.org/t/ticket-creation-form-per-organization/7411/1 "2021-08-05T08:25:41Z")

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Hi Zammad Community,

I’m currently evaluating zammad for a replacement to our old ticket management solution.  
At the moment, it seems very interesting, but I still need to skill on the product.

One of my issue is that we have some customers that are authorized to request a phone call back when opening a ticket for an urgent purpose.

So I plan to have different ticket creation forms  
=\> form1 with a tick-box that allow an authorized customer to request a phone call back  
=\> form2 without this tick-box for unauthorized customers

I saw that I can customize objects in System/Objects, but if I add a new boolean attribute, it is shown to all customers.  
I would be happy with an attribute displayed only if a condition is met (like a callback\_enabled=true|false attribute in the zammad organization)

Is there any option to implement such a behavior ?  
Maybe a better idea ?

Thanks for reading.

### infos:

- Used Zammad version: 4.1.x
- Used Zammad installation type: docker/ansible playbook inspired from zammad docker-compose
- Operating system: Ubuntu 20.04 LTS
- Browser + version: Firefox 90.0 (64 bit) / Google Chrome 92.0.4515.107

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 11, 2021, 9:49pm UTC](https://community.zammad.org/t/ticket-creation-form-per-organization/7411/2 "2021-08-11T21:49:03Z")

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Sorry I can’t really follow.  
What are you aiming for, a boolean within organization or tickets?

Also objects allow you to set visbilities…

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### Author: ![averon](https://community.zammad.org/letter_avatar_proxy/v4/letter/a/7bcc69/32.png) [@averon](https://community.zammad.org/u/averon)
#### Post date: [August 12, 2021, 6:12am UTC](https://community.zammad.org/t/ticket-creation-form-per-organization/7411/3 "2021-08-12T06:12:11Z")

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Thanks for having a look @MrGeneration

I have implemented the setup described in the screenshot below.

 ![zammad](https://community.zammad.org/uploads/default/original/2X/0/0d02af86fe062ab7dff1fff76618370daf5a581e.png)

As you can see, the P1 support level is reserved for Premium support customers.

I would be happy if the P1 field would be displayed only for customers associated with a premium support contract (using system/objects/organisation premium\_support=true|false).

But at the moment, all customers see P1/P2/P3/P4.

Ideal situation is described below:

- Organisation with premium\_support = true would see P1/P2/P3P4
- Organisation with premium\_support = false would see only P2/P3P4

I have configured a trigger that push the ticket data payload to an external webapp, that triggers the phone callback if customer\_priority = P1

I hope this helps your understanding.

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 17, 2021, 7:34pm UTC](https://community.zammad.org/t/ticket-creation-form-per-organization/7411/4 "2021-08-17T19:34:44Z")

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Oh! I see.  
Well, as of Zammad 4.1 the answer is: No - that is not possible.

As for the future, the following thread may be relevant to your interest:

> [@Coming soon: Core Workflows (Dynamic Object Screens)](https://community.zammad.org/t/coming-soon-core-workflows-dynamic-object-screens/6639):
>
> UPDATE It’s happening! star_struck The feature will be part of our upcoming release, Zammad 5.0. In our recent Twitter Poll, we asked you what the feature should be called. Some users reached out in a DM and shared their concern that neither of the options provided in the poll properly represented the full scope of possibilities that this feature offers. thinking We took this feedback and their suggestions into account, and have now decided on a name which unfortunately doesn’t fully refl…

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [December 15, 2021, 7:35pm UTC](https://community.zammad.org/t/ticket-creation-form-per-organization/7411/5 "2021-12-15T19:35:29Z")

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