- Used Zammad version: 2.6.0
- Used Zammad installation source: (source, package, …) apt package
- Operating system: Debian 9
- Browser + version: Firefox 62.03/IE 11.371
elasticsearch 5.6.10
postgresql: 9.6.9
WebProxy: Apache 2.4.25
Expected behavior:
Ticket Content Shown after klicking on Ticket Overview.
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Actual behavior:
No Content of ticket shown, only after refreshing the page. Cant Close Ticket if page isnt refreshed.
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Steps to reproduce the behavior:
Klick on Ticket.
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Zammad Production LOG: Example Ticket ID 6399
I, [2018-10-19T10:50:13.104301 #12337] INFO – : Processing by TaskbarController#create as JSON
I, [2018-10-19T10:50:13.104383 #12337] INFO – : Parameters: {“key”=>“Ticket-6399”, “client_id”=>123, “callback”=>“TicketZoom”, “params”=>{“ticket_id”=>6399, “overview_id”=>4, “shown”=>true}, “prio”=>2, “notify”=>false, “active”=>true, “id”=>“c-12”}
I, [2018-10-19T10:50:13.119970 #12337] INFO – : Completed 201 Created in 15ms (Views: 0.3ms | ActiveRecord: 2.9ms)
I, [2018-10-19T10:50:13.134324 #12337] INFO – : Started GET “/api/v1/tickets/6399?all=true&=1539938952261" for 127.0.0.1 at 2018-10-19 10:50:13 +0200
I, [2018-10-19T10:50:13.141608 #12337] INFO – : Processing by TicketsController#show as JSON
I, [2018-10-19T10:50:13.141680 #12337] INFO – : Parameters: {“all”=>“true”, "”=>“1539938952261”, “id”=>“6399”}
I, [2018-10-19T10:50:13.269661 #12337] INFO – : Completed 200 OK in 128ms (Views: 12.1ms | ActiveRecord: 34.5ms)
I, [2018-10-19T10:50:13.278849 #12337] INFO – : Started POST “/api/v1/recent_view” for 127.0.0.1 at 2018-10-19 10:50:13 +0200
I, [2018-10-19T10:50:13.283185 #12337] INFO – : Processing by RecentViewController#create as JSON
I, [2018-10-19T10:50:13.283258 #12337] INFO – : Parameters: {“object”=>“Ticket”, “o_id”=>6399}
Here after the refresh:
I, [2018-10-19T10:52:39.849644 #12337] INFO – : Started GET “/” for 127.0.0.1 at 2018-10-19 10:52:39 +0200
I, [2018-10-19T10:52:39.854928 #12337] INFO – : Processing by InitController#index as HTML
I, [2018-10-19T10:52:39.856450 #12337] INFO – : Rendering init/index.html.erb within layouts/application
I, [2018-10-19T10:52:39.856586 #12337] INFO – : Rendered init/index.html.erb within layouts/application (0.0ms)
I, [2018-10-19T10:52:39.858633 #12337] INFO – : Completed 200 OK in 4ms (Views: 1.1ms | ActiveRecord: 0.4ms)
I, [2018-10-19T10:52:40.304096 #12337] INFO – : Started POST “/api/v1/signshow” for 127.0.0.1 at 2018-10-19 10:52:40 +0200
I, [2018-10-19T10:52:40.310493 #12337] INFO – : Processing by SessionsController#show as JSON
I, [2018-10-19T10:52:40.310578 #12337] INFO – : Parameters: {“fingerprint”=>“2142564035”}
I, [2018-10-19T10:52:41.608492 #12337] INFO – : Completed 200 OK in 1298ms (Views: 167.3ms | ActiveRecord: 176.2ms)
I, [2018-10-19T10:52:41.671248 #12337] INFO – : Started GET “/api/v1/translations/lang/de-de?=1539939160133" for 127.0.0.1 at 2018-10-19 10:52:41 +0200
I, [2018-10-19T10:52:41.676405 #12337] INFO – : Processing by TranslationsController#lang as JSON
I, [2018-10-19T10:52:41.676479 #12337] INFO – : Parameters: {"”=>“1539939160133”, “locale”=>“de-de”}
I, [2018-10-19T10:52:41.725544 #12337] INFO – : Completed 200 OK in 49ms (Views: 39.3ms | ActiveRecord: 1.5ms)
I, [2018-10-19T10:52:41.960321 #12337] INFO – : Started GET “/api/v1/users/image/dc81444e2167f3420e7a11f243b15b37” for 127.0.0.1 at 2018-10-19 10:52:41 +0200
I, [2018-10-19T10:52:41.965977 #12337] INFO – : Processing by UsersController#image as /
I, [2018-10-19T10:52:41.966047 #12337] INFO – : Parameters: {“hash”=>“dc81444e2167f3420e7a11f243b15b37”}
I, [2018-10-19T10:52:41.969417 #12337] INFO – : Started GET “/api/v1/tickets/6399?all=true&=1539939160134" for 127.0.0.1 at 2018-10-19 10:52:41 +0200
I, [2018-10-19T10:52:41.976872 #12337] INFO – : Processing by TicketsController#show as JSON
I, [2018-10-19T10:52:41.976951 #12337] INFO – : Parameters: {“all”=>“true”, "”=>“1539939160134”, “id”=>“6399”}
I, [2018-10-19T10:52:41.981327 #12337] INFO – : Rendering text template
I, [2018-10-19T10:52:41.982718 #12337] INFO – : Rendered text template (0.0ms)
I, [2018-10-19T10:52:41.982864 #12337] INFO – : Sent data avatar (1.8ms)
I, [2018-10-19T10:52:41.986480 #12337] INFO – : Completed 200 OK in 20ms (Views: 1.7ms | ActiveRecord: 10.7ms)
I, [2018-10-19T10:52:42.138915 #12337] INFO – : Started GET “/api/v1/cti/log?=1539939160135" for 127.0.0.1 at 2018-10-19 10:52:42 +0200
I, [2018-10-19T10:52:42.144697 #12337] INFO – : Processing by CtiController#index as JSON
I, [2018-10-19T10:52:42.146589 #12337] INFO – : Parameters: {"”=>“1539939160135”}
I, [2018-10-19T10:52:42.159822 #12337] INFO – : Completed 200 OK in 13ms (Views: 0.3ms | ActiveRecord: 5.1ms)
I, [2018-10-19T10:52:42.205338 #12337] INFO – : Completed 200 OK in 228ms (Views: 11.8ms | ActiveRecord: 43.2ms)
I, [2018-10-19T10:52:42.215893 #12337] INFO – : Started POST “/api/v1/recent_view” for 127.0.0.1 at 2018-10-19 10:52:42 +0200
I, [2018-10-19T10:52:42.220670 #12337] INFO – : Processing by RecentViewController#create as JSON
I, [2018-10-19T10:52:42.220745 #12337] INFO – : Parameters: {“object”=>“Ticket”, “o_id”=>“6399”}
I, [2018-10-19T10:52:42.237944 #12337] INFO – : Completed 200 OK in 17ms (Views: 0.2ms | ActiveRecord: 4.7ms)
I, [2018-10-19T10:52:42.271992 #12337] INFO – : Started GET “/api/v1/text_modules/?full=true&=1539939160136" for 127.0.0.1 at 2018-10-19 10:52:42 +0200
I, [2018-10-19T10:52:42.276130 #12337] INFO – : Processing by TextModulesController#index as JSON
I, [2018-10-19T10:52:42.276202 #12337] INFO – : Parameters: {“full”=>“true”, "”=>“1539939160136”}
I, [2018-10-19T10:52:42.403043 #12337] INFO – : Completed 200 OK in 127ms (Views: 105.9ms | ActiveRecord: 2.9ms)
This worked all perfectly until yesterday. It seems some display java related issue. But im not sure.
I did cleared the cache of browser and zammad. I also did indexrebuild for elastic.
In the browser, i only see the GET Request for the Ticketdetails(like https://example.com/api/v1/ticket_customer?customer_id=2807&_=1539941305605) after hitting F5.
What i found out. It looks like some JavaScript Bug:
this.articleNew is undefined is the JavaScript Error.