Infos:
- Used Zammad version: 3.4
- Used Zammad installation source: package install with elasticsearch
- Operating system: Ubuntu 18.04
- Browser + version: Chome 80
Expected behavior:
- When Ticket Api (Show or search) is called, the response JSON should contain a key for tags and provide list of tags or tag ids.
Actual behavior:
-
Ticket Show and Search apis return JSON with no key for Tags.
Example Response from API -{
"id": 88, "group_id": 9, "priority_id": 2, "state_id": 4, "organization_id": 2, "number": "86088", "title": "Missed call from sudipta@roadmatics.com", "owner_id": 3, "customer_id": 3, "note": null, "first_response_at": null, "first_response_escalation_at": "2020-07-17T10:51:35.111Z", "first_response_in_min": null, "first_response_diff_in_min": null, "close_at": "2020-07-17T11:08:56.200Z", "close_escalation_at": null, "close_in_min": null, "close_diff_in_min": null, "update_escalation_at": null, "update_in_min": null, "update_diff_in_min": null, "last_contact_at": null, "last_contact_agent_at": null, "last_contact_customer_at": null, "last_owner_update_at": "2020-07-17T11:09:28.320Z", "create_article_type_id": 10, "create_article_sender_id": 1, "article_count": 3, "escalation_at": null, "pending_time": null, "type": null, "time_unit": null, "preferences": { "escalation_calculation": { "first_response_at": null, "last_update_at": "2020-07-17T09:51:35.111Z", "close_at": null, "sla_id": 2, "sla_updated_at": "2020-07-14T14:31:59.859Z", "calendar_id": 1, "calendar_updated_at": "2020-07-17T06:11:49.905Z", "escalation_disabled": true } }, "updated_by_id": 10, "created_by_id": 3, "created_at": "2020-07-17T09:51:35.111Z", "updated_at": "2020-07-17T11:09:28.310Z"}
Screenshot of same ticket on Zammad
Steps to reproduce the behavior:
Call Ticket Show Api like
https://support.roadmatics.com/api/v1/tickets/88