Infos:
- Used Zammad version: 3.1.x
- Used Zammad installation source: package
- Operating system: Ubuntu 18.04
- Browser + version: Chrome, FireFox, Edge
We want to create a view where third party help desk users can view tickets they are involved in.
Is there a manual with recommended settings?
Is there a manual with recommended settings?
I would first create a role for this user group.
In the overviews, I then considered setting a limit to “my e-mail address” or “my user” in the ticket display conditions, which does not work.
Is there another field where I can filter that?
An example:
We receive a service request from a customer. We can not solve the problem ourselves and need to use the second or third level support of a service provider. They do not have their own ticket system and would like to process the ticket with us and see the progress of the communication.
we have a similar problem internally when a ticket goes to a third-level developer, then the original support staff no longer sees the ticket directly because we need to change the owner of the ticket.
Or is there another solution?
bfn
Andreas