# The ticket creation trigger sends four emails at the same time

**URL:** https://community.zammad.org/t/the-ticket-creation-trigger-sends-four-emails-at-the-same-time/18930
**Category:** Technical assistance
**Tags:** missing-template
**Created:** [October 15, 2025, 11:50pm UTC](https://community.zammad.org/t/the-ticket-creation-trigger-sends-four-emails-at-the-same-time/18930 "2025-10-15T23:50:35Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![cristian.angel](https://community.zammad.org/letter_avatar_proxy/v4/letter/c/aeb1de/32.png) [@cristian.angel](https://community.zammad.org/u/cristian.angel)
#### Post date: [October 15, 2025, 11:50pm UTC](https://community.zammad.org/t/the-ticket-creation-trigger-sends-four-emails-at-the-same-time/18930/1 "2025-10-15T23:50:35Z")

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I have a problem with Zammad. I have configured a trigger that sends an email to the customer when a ticket is created, but this email is sent four times. I have tried many configurations, but it always sends four times.

I need you help

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [October 10, 2026, 11:51pm UTC](https://community.zammad.org/t/the-ticket-creation-trigger-sends-four-emails-at-the-same-time/18930/2 "2026-10-10T23:51:14Z")

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