The message to the customer is not coming


  • Used Zammad version: 4.0.x
  • Used Zammad installation type: (source, package, docker-compose, …) Source
  • Operating system: Ubuntu
  • Browser + version: Chrome

Expected behavior:

Hello there

The note written by the customer is transmitted to the agent, but the note written by the representative is not forwarded to the customer.

What could be the problem

the message to the customer is not coming

Actual behavior:

Steps to reproduce the behavior:!

Hello @Mihni

how does your email channel look like?


Thank you for the answer

You wrote a note, not a mail.
Please have a look at:

Fixed issue after public lock
thank you for the answers

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