[SOLVED] The Cc: field does not fill in automatically

Technical assistance
1

Infos:

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: (source, package, …) RPM
  • Operating system: CentOS
  • Browser + version: All

Expected behavior:

  • When I type in the “Cc:” field, the addresses already used should appear automatically.

Actual behavior:

  • I have to enter the entire email address manually

Steps to reproduce the behavior:

  • Open a ticket, click reply or reply to all, and type an email address in the Cc field:
2

Ensure that your elasticsearch service is up and running.
If it wasn’t for some time, you might need to rebuild your service.

This functionality does require elasticsearch.

3

PROBLEM SOLVED, Thank you so much.

4

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