Text Template with Value out of ticket

[Anmari]

Hi Community,

is it possible to fill in values from custom objekts into to a text template ?

Example:
Ticket includes customobject = Internalnumberwhatever with the value 42
Texttemplate calles with ::test should write 42 into my message.

https://zammad-admin-documentation.readthedocs.io/en/latest/manage-text-modules.html

There its an example how to call names but how to call customobject ?

Greetings

[edneymatias]

Have you tried to access it using the name given during custom object creation? For example, if you create a field named internal_number on organization, you should access it with #{ticket.organization.internal_number} on text modules. That’s how I would go for it.

[Anmari]

hi @edneymatias

thanks for the hint, since i created the object under ticket its only #{ticket.internal_number}

[edneymatias]

I believe so…let me know if it worked.

[Anmari]

Hi, sorry didnt mention that it worked

[edneymatias]

Glad to know, good luck!