Than Create a Ticket with a Agent User who doesnt have the rights to the Group and dont Choose a Group just put :: and than the text module witch is restricet to one Group will appear and you can use it
Yes, but somehow i have this bug. If i create a ticket as an Agent i can use every text module. If i choose a group than i can only use the text modules for this group. Every text module i have is restricted to one group. But as you can see on the following screenshot, i can use every text module when i select no group
The linked issue is about when a group is selected (or fixed, because it cannot be selected). Kevin’s issue is about the moment, no group is selected (which can only occur, when a group can be selected).
While both cases might be technically related, issue #4358 is not exactly what Kevin’s problem is about.
First, a bug issue needs to be created. As Gerrit mentioned, issue#4358 was fixed correctly, but your problem is a different situation. So we would need an additional bug for this.