Text-Modules CSV-Import with multiple groups


  • Used Zammad version: 4.1.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 18.04
  • Browser + version: Chromium

Expected behavior:

  • To be able to add a text-module via CSV-import with multiple groups just like in the UI.

Actual behavior:

  • If one group is defined it works okay.
  • If more than one group is define, the import reports errors
  • Tried “group1, group2”, “group1; group2”, “group1 group2” and “[group1 group2]” to no success

Steps to reproduce the behavior:

  • Add following in the import field
,vdbg - Vielen Dank und beste Grüße,"a b c",Vielen Dank und beste Grüße.,"",true,"Users Agents"

Zammad does currently not support importing text modules via CSV with several groups.

As Zammad already is suggestion invalid ways:

1,test,testing,Xyz,,true,Group 1

I’d classify this as a bug.
Would you mind creating a bug report on GitHub - zammad/zammad: Zammad is a web based open source helpdesk/customer support system and reference this thread within it as well? I’ll handle the tagging. :muscle:

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