# Text Formatting Bar for Knowledge Base Answers

**URL:** https://community.zammad.org/t/text-formatting-bar-for-knowledge-base-answers/13012
**Category:** Feature requests
**Created:** [January 4, 2024, 4:22pm UTC](https://community.zammad.org/t/text-formatting-bar-for-knowledge-base-answers/13012 "2024-01-04T16:22:39Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![bahusafoo](https://community.zammad.org/user_avatar/community.zammad.org/bahusafoo/32/7486_2.png) [@bahusafoo](https://community.zammad.org/u/bahusafoo)
#### Post date: [January 4, 2024, 4:22pm UTC](https://community.zammad.org/t/text-formatting-bar-for-knowledge-base-answers/13012/1 "2024-01-04T16:22:39Z")

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Title: Text Formatting Bar for Knowledge Base Answers

1. What is your original issue/pain point you want to solve?  
**- Currently, there is no text formatting bar when creating/editing answers.**
2. Which are one or two concrete situations where this problem hurts the most?  
**- When creating an answer requiring a step-by-step, it would be useful for example to have numbered and/or bulleted lists available.**  
\*\* - When creating an answer, it would be useful to have easily available text formatting tools such as bold/underline/text size, code blocks, etc.\*\*
3. Why is it not solvable with the Zammad standard?  
**- The current UI does not offer much in terms of text formatting:**  
 ![currentformatting](https://community.zammad.org/uploads/default/original/2X/b/bbbb862d0d601d233914274d39b347f59c5acfb0.png)
4. What is your expectation/what do you want to achieve?  
**- Add a text formatting bar for answer creation/editing, offering standard features (similar to this forum’s text editing bar):**  
 ![formatting](https://community.zammad.org/uploads/default/original/2X/0/03de8f0752ac649d07d514d6234da5f2b758f324.png)

Your Zammad environment:

- Average concurrent agent count: **20**
- Average tickets a day: **60**
- What roles/people are involved: **PC Techs, Helpdesk Techs, Admin Level, Engineering Level**

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 4, 2024, 4:28pm UTC](https://community.zammad.org/t/text-formatting-bar-for-knowledge-base-answers/13012/2 "2024-01-04T16:28:14Z")

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You may want to vote on existing feature requests instead of creating just another one.

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### Author: ![Wardrop](https://community.zammad.org/user_avatar/community.zammad.org/wardrop/32/392_2.png) [@Wardrop](https://community.zammad.org/u/Wardrop)
#### Post date: [May 14, 2025, 6:41am UTC](https://community.zammad.org/t/text-formatting-bar-for-knowledge-base-answers/13012/3 "2025-05-14T06:41:03Z")

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@bahusafoo This may be of interest to you: [Add formatting buttons to content editor](https://community.zammad.org/t/add-formatting-buttons-to-content-editor/17712)

Adds such formatting buttons to tickets and knowledge base content editors.

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### Author: ![boomshankerx](https://community.zammad.org/user_avatar/community.zammad.org/boomshankerx/32/10115_2.png) [@boomshankerx](https://community.zammad.org/u/boomshankerx)
#### Post date: [July 20, 2025, 9:52pm UTC](https://community.zammad.org/t/text-formatting-bar-for-knowledge-base-answers/13012/4 "2025-07-20T21:52:15Z")

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I’m trying to find the original feature request so that I can upvote there. Does anyone in here have a link? My search brought me here.