"Text" filed is mandatory for Agents but not for Customers, although it has an asterisk on both views?


  • Used Zammad version: 5.0.3
  • Used Zammad installation type: package
  • Operating system: Windows 11
  • Browser + version: Chrome and Edge (latest)

Expected behavior:

  • When creating a new ticket as a user/customer, I expect that “Text” field (right below Title) to be a required field. I have been able to create tickets leaving this field empty on two different browsers (Chrome and Edge) - admittedly both broswers are chromium based.

If I create the job as an Agent and if I try to leave this field empty, I get a warning that advises me to fill this field (which is what is expected).

Actual behavior:

  • Zammad lets me create the ticket without entering anything in the text field when creating a ticket as a user/customer.

Steps to reproduce the behavior:

  • Try creating a ticket as a user/customer (not as an Agent). The ticket gets created.
  • I have also tried this on a trial hosted instance and I got the same thing happening.

Not sure if by design this is how it should be?

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