# Templates for customers

**URL:** https://community.zammad.org/t/templates-for-customers/7893
**Category:** Feature requests
**Created:** [October 13, 2021, 12:29pm UTC](https://community.zammad.org/t/templates-for-customers/7893 "2021-10-13T12:29:30Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![LittleITworld](https://community.zammad.org/user_avatar/community.zammad.org/littleitworld/32/4895_2.png) [@LittleITworld](https://community.zammad.org/u/LittleITworld)
#### Post date: [October 13, 2021, 12:29pm UTC](https://community.zammad.org/t/templates-for-customers/7893/1 "2021-10-13T12:29:30Z")

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Hello!

It would be awesome if there is a way to select an option and that one is connected to a script

example:

type of request → ( new user; inquiry; etc)

choosing “new user”

→ option new user opening a textbox with selfwritten template

choosing “inquiry”  
 → option inquiry opening empty textbox

and so on.

It would help gathering more information during the ticket creation by customers and making it more efficient since the customer can choose an option and receive a premade template to fill in.

Best regards

LittleITworld

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### Author: ![astrugatch](https://community.zammad.org/user_avatar/community.zammad.org/astrugatch/32/3602_2.png) [@astrugatch](https://community.zammad.org/u/astrugatch)
#### Post date: [October 13, 2021, 3:06pm UTC](https://community.zammad.org/t/templates-for-customers/7893/2 "2021-10-13T15:06:01Z")

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What you are looking for is Core Workflows which is now found in v5

[https://admin-docs.zammad.org/en/latest/system/core-workflows.html](https://admin-docs.zammad.org/en/latest/system/core-workflows.html)

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<div class="post-metadata">

### Author: ![LittleITworld](https://community.zammad.org/user_avatar/community.zammad.org/littleitworld/32/4895_2.png) [@LittleITworld](https://community.zammad.org/u/LittleITworld)
#### Post date: [October 14, 2021, 10:17am UTC](https://community.zammad.org/t/templates-for-customers/7893/3 "2021-10-14T10:17:15Z")

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Yes! Thank you for showing me. Maybe you know this as well:

Is it possible to sort objects individually?  
At the moment my created objects are ordered by name but I want to sort them differently for my customers.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [December 4, 2022, 4:30am UTC](https://community.zammad.org/t/templates-for-customers/7893/4 "2022-12-04T04:30:14Z")

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