Template as answer

Technical assistance
1

Infos:

  • Used Zammad version: 2.8.x
  • Used Zammad installation source: package from package.io
  • Operating system: Ubuntu 18.04

Is it possible to use a template, like in new tickets, for an answer too?

2

Short: No it is not.
You can use text modules for answering, so it’s kind of a template.

But it’s limited to the bodies content.

https://admin-docs.zammad.org/en/latest/manage-text-modules.html

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