# Telegram channel not receiving updates **URL:** \ **Category:** Technical assistance\ **Created:** [January 16, 2022, 10:36am UTC](https://community.zammad.org/t/telegram-channel-not-receiving-updates/8460 "2022-01-16T10:36:04Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![nachoescalada](https://community.zammad.org/letter_avatar_proxy/v4/letter/n/5f9b8f/32.png) [@nachoescalada](https://community.zammad.org/u/nachoescalada)\ **Post date:** [January 16, 2022, 10:36am UTC](https://community.zammad.org/t/telegram-channel-not-receiving-updates/8460/1 "2022-01-16T10:36:04Z")
### Infos: - Used Zammad version: 5.0.x - Used Zammad installation type: package - Operating system: Debian 11 - Browser + version: Microsoft Edge Versión 97.0.1072.62 ### Expected behavior: - When updating a ticket from Zammad, the Telegram bot channel should show that update. ### Actual behavior: - No message is shown on bot channel ### Steps to reproduce the behavior: - Create a Telegram bot and connect it to Zammad - Create a ticket from Telegram client (/start) - Reply to ticket from Zammad ---
**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\ **Post date:** [March 14, 2022, 11:34am UTC](https://community.zammad.org/t/telegram-channel-not-receiving-updates/8460/2 "2022-03-14T11:34:15Z")
You’re using the reply button of a telegram message to answer? Sorry but that’s not clear. What does your production.log (`/var/log/zammad/`) tell? ---
**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\ **Post date:** [July 12, 2022, 11:34am UTC](https://community.zammad.org/t/telegram-channel-not-receiving-updates/8460/3 "2022-07-12T11:34:41Z")
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.