I’m currently looking to set up an e-mail trigger on ticket close that does NOT send a mail when the tag “silent” (for example) is added to said ticket.
Whenever I add any condition regarding tags to a trigger I get back that the conditions are invalid. Are tags currently unsupported as trigger conditions?
Background: The trigger should generally send a mail when a ticket is closed. We want to be able to manually tag/flag certain tickets for which no such mail should be generated, though. I’m open for workarounds, too.
Cheers and a wonderful Friday to y’all!