Summary of a complete ticket

Hello,
we were just searching for a possibility to summarize a complete Ticket, including all entries and actions to a let’s say zip file or whatever.
Any idea?
thanks a lot
Sascha

Within the default borders (UI) this is not possible if you also need the attachments. If you don’t need attachments, just print it as PDF and you’re good to go.

You could also, if the above is not good enough, fiddle around with an API script that fetches all data of specific scripts and then do your magic.
If you’re familiar with rails console, you can use that as well.

You can find Zammads API documentation here:
https://docs.zammad.org/en/latest/api-intro.html

PDF Print…
Will do…quite smart…did not come into my mind…
:slight_smile:
Will do for now, thanks a lot!
best
Sascha

1 Like

No worries, it’s not that straight forward :wink: