Suddenly login fails


  • Used Zammad version: 5.2.1
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: ubuntu-20.04
  • Browser + version: chrome 103

Expected behavior:

  • Just work as usual

Actual behavior:

  • Right in the middle of browsing through ticket, I got thrown out of zammad.
  • Login is not possible
I, [2022-07-15T08:07:44.337307 #748-7263140]  INFO -- : Processing by SessionsController#create as JSON
I, [2022-07-15T08:07:44.337369 #748-7263140]  INFO -- :   Parameters: {"username"=>"xxxxxx", "password"=>"[FILTERED]", "fingerprint"=>"-719686030"}
I, [2022-07-15T08:07:45.345215 #748-7263140]  INFO -- : Login failed. Have you double-checked your credentials and completed the email verification step? (Exceptions::NotAuthorized)
app/controllers/application_controller/authenticates.rb:174:in `raise_unified_login_error'
app/controllers/sessions_controller.rb:222:in `authenticate_with_password'

Temporary(?) Fix

I read this: Login failed after upgrade to 5.0 - #2 by MrGeneration
I executed rake db:migrate again and afterwards I’m able to login again.

Additional Info

I just heard from a co-worker that she had the same issues two days ago. It worked again after a couple of minutes/hours without further action

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