Student needs help setting up zammad on a Ubuntu server 18.04


As the title reads, i am a student working on a project where i need to setup an opensource ticketing system. After some research i have decided to use Zammad. I have been following this documentation Install from source — Zammad documentation And am stuck at adding a user. When i use this command:

sudo echo "export RAILS_ENV=production" >> /opt/zammad/.bashrc
I get this error
-bash: /opt/zammad/.bashrc: Permission denied

Can somebody help me?

Hi @NookiDooki

it seems like the user you are running the installation under does not have permission to write to that file.

Can you please paste here the output of the following commands?

a) ls -la /opt/zammad/*

b) id



This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.