Title: Sort order of DropDowns should be customizeable
I’m speaking especially about owners and customers. Default sort order is firstname lastname, but in several countries (like Germany) the default ist the other way round. This should be customizeable.
Your Zammad environment:
- Average concurrent agent count: 2
- Average tickets a day: 20
- What roles/people are involved: agents
Anything else which you think is useful to understand your use case: