Good Morning Zammad-Community!
i have question and hope for some interesting informations.
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: email@example.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.7.x
- Used Zammad installation source: (source, package, …) package
- Operating system: Debian GNU/Linux 9
- Browser + version: any browser
New tickets are assigned to an employee and this assignment should be preserved or passed on to another employee.
The assigned tickets lose their assigned agent after a certain time. Then I assign the editors again and again this assignment is lost.
Steps to reproduce the behavior:
Wait a while and the allocation of tickets is lost.