[solved]Ticket Text via E-Mail

  • Used Zammad version: 2.5.x
  • Operating system: Debian

Expected behavior:

*When i create a ticket i would like to display the marked box in the costumer E-Mail notification

image

I work with a trigger which diplays (#{config.ticket_hook}#{ticket.number} ) but not the text.
Is there any variable i can use?

Thanks for your help!
Greeting

Hey @t4nhelpdesk,

if i understand you correctly you’re probably looking for
#{article.body_as_html}

cheers

Hey @svnr-dvnkln

thanks for the answer!
That was excatly I was looking for :slight_smile:

Have a nice day!

Greets
t4n

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