[solved] #{ticket.number} - Shows the Number twice

anon43131755 · December 5, 2018, 2:27pm

Zammad: 2.7

Hello,

when iam using #{ticket.number} in Triggers then the Ticket ID will be shown twice.

What is my mistake?

bmaurizio · December 5, 2018, 2:47pm

Can you post a screenshot of trigger?

anon43131755 · December 5, 2018, 2:48pm

Here is a Screenshot of the Trigger

dvnkln · December 5, 2018, 3:13pm

Hey @anon43131755

#{ticket.number} shows the ticket number once. What you’re seeing on the left is the system wide ticket hook.
To configure this go to Admin - Settings - Ticket.

cheers

MrGeneration · December 11, 2018, 1:33pm

Small addition to svn-dvnkln:
Zammad adds the ticket hook and number to every trigger by default (if applicable), so you don’t need to reference it on your own.

anon43131755 · December 13, 2018, 7:49am

Thank you! Now it works fine

anon43131755 · December 13, 2018, 7:50am

Thank you also for your Help

system · April 12, 2019, 7:57am

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