[solved] #{ticket.number} - Shows the Number twice

Zammad: 2.7


when iam using ​#{ticket.number} in Triggers then the Ticket ID will be shown twice.


What is my mistake?

Can you post a screenshot of trigger?

Here is a Screenshot of the Trigger

Hey @Premyslaw

#{ticket.number} shows the ticket number once. What you’re seeing on the left is the system wide ticket hook.
To configure this go to Admin - Settings - Ticket.


1 Like

Small addition to svn-dvnkln:
Zammad adds the ticket hook and number to every trigger by default (if applicable), so you don’t need to reference it on your own. :slight_smile:


Thank you! Now it works fine :blush:

Thank you also for your Help :blush:

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