[SOLVED]Problem with restore script

[SeHa]

Infos:

Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

• Used Zammad version: 2.7
• Used Zammad installation source: package
• Operating system: Ubuntu 16.04
• Browser + version: Firefox 65.02

Expected behavior:

Restore script should restore Zammad DB and Files in new VM.

Actual behavior:

Restore script throws no permission errors in new VM.

Steps to reproduce the behavior:

When starting the script to restore our configuration from our running system to a new VM, we get errors that we don’t have permissions.

Sadly the documentation is not very clear what the actual prerequisites are.
Do I have to install the same version of zammad?
Do I have to give some special permissions in the new VM?

Please can someone tell me the correct procedere for the restore.

[MrGeneration]

Could you please share the output of the script?
Otherwise helping you is a bit hard - normally following the guideline in our documentation should be enough.

For a successfull restoration your Zammad-Version on the destination system has to be the exact same or newer than the source. No special permissions needed (as far as I’m aware)

[SeHa]

Sorry for the delay. The first picture is where I started the script, all is well.

I then give the administrators password, which also says in the script that it was completed.

After that I only get Permission denied over everything. It runs through and then says restore completed.

Thanks for your help.

Forget to mention:

I’m coming from the Ubuntu 16.04 LTS, Zammad Version 2.7 to Ubuntu 18.04, Zammad Version 2.9.

[atimias]

I see that you are doing this as an ‘administrator’ user which propably have no permissions to /opt/zammad.
Script is asking you for a root password because it needs it for restoring/dumping postgresql database and it’s not using su command to untar and overwrite files.

If in your system there is a ‘zammad’ user (and I suppose there is) you should as root do this:

su - zammad
/opt/zammad/contrib/backup/zammad_restore.sh

Just in case - make a backup “from hand” before using the zammad_backup.sh.
I am pretty sure it will solve the issue.

[SeHa]

Thank you for your reply.
Your tip was spot on. I had to set the root user and then it worked.

[atimias]

I’m glad it worked for you. Please add [SOLVED] at the beginning of topic.