[solved] Notification about new tickets only to some agents


#1

Hi,

I am pretty new to Zammad so maybe there is already a solution.

Our whole department should be able to work in Zammad. So everybody is declared as agent.

We made a trigger that send a notification email whenever a new ticket was created.
The only problem is that it is only possible to send to customer, creator, owner or ALL agents.
But I only whant to notify the 2 agents who are mostly working with zammad.

Even though in all user settings the email notification is disabled, the trigger seems to ignore this.

Any idea?

Thank you


#2

The trigger does not support this, you can only use agent notifications for agents.
Updates on tickets and new tickets will be notified to whoever has configured the notification.


#3

Thank you.
I understood the whole thing wrong.
Our notifications were not working because the default sender address is not allowed by the mail server.
Changed that and now getting the default notifications