I am pretty new to Zammad so maybe there is already a solution.
Our whole department should be able to work in Zammad. So everybody is declared as agent.
We made a trigger that send a notification email whenever a new ticket was created.
The only problem is that it is only possible to send to customer, creator, owner or ALL agents.
But I only whant to notify the 2 agents who are mostly working with zammad.
Even though in all user settings the email notification is disabled, the trigger seems to ignore this.