- Used Zammad version: 3.0.x
- Installation method (source, package, …): docker-compose
- Operating system: Ubuntu 16.04
- Database + version: Postgres 9.6.13
- Elasticsearch version: 5.6.14
- Browser + version: Chrome 75.0.3770.100
- You can set the email notification of new ticket creation to a specific group (or role) of agents such as level 1 tech support.
- Presently there is just “All Agents” as an option.
Steps to reproduce the behavior:
- Set up a new ticket trigger.