Solved. Knowledgebase answers drag and drop

For rookies like me: Type ?? followed by kb articles name characters into answers text input field.

Feature request: Drag and drop kb’s into answers would be nice.

I’am new to zammad and maybe i am too stupid, but i did search the community and didnt found any related stuff. Here’s my problem:


  • Used Zammad version: 4.1.x
  • Used Zammad installation type: package
  • Operating system: debian 10
  • Browser + version: linux: firefox 90.0.1; windows: 86.0 + chrome 92.0.4515.107

Expected behavior:

  • drag ad drop a published and linked (to a ticket) answer into a tickets text field

Actual behavior:

  • drag and drop frame appears but no content after drop (left mouse up)

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